Shipping Policy
Welcome to Cloud Customs! We are committed to delivering high-quality automotive products to customers aroundthe world with speed, safety, and reliability.
This Shipping Policy outlinesimportant information about the international shipping process when orderingfrom our website.
1.Shipping Destinations
We proudly ship worldwide. Ourinternational shipping services cover major regions including:
If your country is not listed atcheckout, please contact our support team to confirm delivery availability.
2.Order Processing Time
All orders are processed anddispatched within 1–3 business days from the date of purchase, unlessotherwise stated. Orders placed on weekends or public holidays will beprocessed the next business day.
3.Estimated Delivery Time
Shipping times vary depending onyour location and the chosen shipping method:
Region
Standard Shipping
North America
10–60 business days
Europe
15–60 business days
Asia
15–60 business days
Australia & NZ
15–60 business days
Africa
10–60 business days
South America
15–60 business days
Please note: These are estimates andmay vary due to customs processing, local courier delays, or force majeureevents.
4.Shipping Costs
Shipping costs are calculated atcheckout based on the delivery destination, item weight, and dimensions. Weoffer:
Duties, taxes, and customs fees are notincluded unless explicitly stated.
5.Customs, Duties & Taxes
International orders may be subjectto import duties and taxes, which are levied once a shipment reachesyour country. These fees are determined by your local customs authority and arenot included in your order total.
Customers are responsible for:
We are not liable for delays orcharges due to customs procedures.
6.Shipping Carriers
We partner with reliable globalcarriers, including but not limited to:
Tracking numbers are provided forall shipped orders. You can track your shipment in real time via your accountor email notification.
7.Shipping Restrictions
Due to regulations, we may not beable to ship certain automotive parts (e.g., hazardous materials, bulky items,batteries) to specific countries. If an item in your order is restricted inyour country, our support team will contact you to arrange a suitable solution.
8.Damaged, Lost, or Delayed Shipments
If your package is lost, delayed, orarrives damaged:
We will work with the carrier toresolve the issue and assist with replacements or claims.
9.Order Tracking & Updates
Once your order has been dispatched,you will receive:
You can also track your order inyour account dashboard at any time.
10.Contact Us
For shipping-related questions orassistance, feel free to contact our support team:
📧 Email: support@Cloud-Customs.com
🕒 Hours: Monday–Friday, 9am to 5pm (GMT)