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Last Updated: 21-04-2025

Welcome to Cloud Customs(“Cloud Customs,” “we,” “our,” or “us”). We are committed to protecting yourprivacy and handling your personal data with care and transparency. ThisPrivacy Policy explains how we collect, use, disclose, store, and protect yourinformation when you access or use our platform, including our website, mobileapplications, or services (collectively, the “Platform”).

By accessing or using Cloud Customs,you agree to the collection, use, and disclosure of your information asdescribed in this Privacy Policy.

1.Scope and Consent

This Privacy Policy applies to allusers, including buyers, sellers, visitors, and service providers on ourPlatform. By using Cloud Customs, you consent to the collection, processing,and storage of your information as outlined herein.

2.Information We Collect

We may collect the following typesof personal and business information:

A.Information You Provide

• Name, email address, phone number, and billing/shipping     address.
• Company or business registration information.
• Identification documents (for verification or     regulatory purposes).
• Payment and banking information (processed via secure     third-party gateways).
• Communications or messages sent to us or through the     Platform.

B.Information Automatically Collected

• Log data: IP address, device type, browser, access     times.
• Location data: If location-enabled features are used.
• Browsing history, product views, and preferences.
• Cookies and similar technologies to analyze usage and     enhance performance.

3.How We Use Your Information

We use your information to:

• Provide, operate, and improve our services.
• Process transactions and manage orders.
• Communicate with you regarding your account, orders, or     inquiries.
• Provide personalized experiences and recommendations.
• Send marketing and promotional materials (with your     consent).
• Prevent fraud, abuse, and illegal activities.
• Comply with legal and regulatory obligations.

4.Sharing Your Information

We do not sell your personal data.However, we may share your information with:

• Third-party service providers: For payment processing, order fulfillment, delivery,     analytics, and customer service.
• Sellers and logistics partners: To facilitate transactions and deliveries.
• Affiliates and subsidiaries: Within the Cloud Customs group for internal     operations.
• Government authorities or regulators: When required to comply with legal obligations or     investigations.
• In case of a business transaction: Such as a merger, acquisition, or asset sale, your     information may be transferred accordingly.

5.Cookies and Tracking Technologies

We use cookies, tags, and similartools to enhance user experience, remember preferences, and collect usage data.You may adjust your browser settings to disable cookies, but doing so mayaffect certain features or services.

6.Data Retention

We retain your personal informationfor as long as it is necessary to fulfill the purposes outlined in this policy,comply with legal obligations, or resolve disputes.

When your information is no longerneeded, we will securely delete or anonymize it.

7.Security of Information

We implement reasonable technical,administrative, and physical safeguards to protect your data from unauthorizedaccess, loss, or misuse. However, no platform is 100% secure, and we encourage youto use strong passwords and monitor your accounts regularly.

8.Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for marketing communications.
• Object to or restrict certain data processing     activities.
• Request a copy of your stored personal information.

To exercise these rights, please read our privacy policy

9.International Transfers

As a global platform, we may transfer your data to servers or partners outside your country. We ensure thatade quate safeguards are in place for cross-border transfers, in line withapplicable data protection laws.

10.Children’s Privacy

Our services are not intended forchildren under the age of 18. We do not knowingly collect information fromminors. If you believe a child has submitted information to us, please contactus immediately.

11.Updates to This Policy

We may update this Privacy Policyperiodically to reflect changes in legal or operational practices. We willnotify you of material updates via the Platform or email. Continued use of thePlatform after an update indicates your acceptance of the revised policy.

12.Contact Us

If you have any questions orconcerns regarding this Privacy Policy or how your data is handled, pleasecontact us:

📧 Email: support@cloud-customs.com
🌐 Website: www.cloud-customs.com

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