Refund Policy

Welcome to Cloud Customs yoursatisfaction is our priority. Whether you purchase digital services through ourcloud-based platform or automotive parts through our marketplace, we aim toprovide a safe and secure buying experience.

This Refund Policy outlines when andhow you can request a refund, and how we process eligible refund requests.Please read it carefully before placing your order.

1.General Refund Eligibility

You may request a refund under thefollowing circumstances:

ForPhysical Automotive Products:

• You do not receive your order within the estimated delivery time.
• You receive the wrong item or incomplete shipment.
• The item you receive is damaged or defective.
• The product is not as described on the product page.

ForCloud-Based Services / Subscriptions:

• The service fails to launch or activate after successful payment.
• You experience technical issues that cannot be resolved within 7 business days of support intervention.
• You are billed erroneously (duplicate charges or unauthorized subscription renewal).

Refunds will not be issued forchange-of-mind or compatibility issues when product/service specifications wereclearly listed prior to purchase.

2.How to Request a Refund

To initiate a refund, you must:

1. Contact us within 7 days of receiving your order or experiencing a service issue.
2. Provide:
    
   • Your order number
    
   • Description of the issue
    
   • Photo or video evidence (for physical goods)
    
   • Screenshots or logs (for cloud service issues)
 
3. Email this to: support@Cloud-Customs.com
4. Wait for our support team to review and verify your claim within 3–5 business days.

3.Refund Processing Timeline

• If approved, your refund will be processed within 7–10 business days.
• Refunds will be issued via the original payment method.
• You will receive an email notification once the refund  is processed.

4.Return Requirements for Automotive Products

If your refund is related to a returned product:

• Items must be returned in original packaging, unused, and with all accessories/manuals included.
• A return tracking number must be provided within 5 days of refund approval.
• Return shipping fees may be covered by Cloud Customs if the issue is due to:
   
  • Shipping error
   
  • Faulty or incorrect item
   
  • Product not matching its description

In all other cases, the buyer maybear return shipping costs.

5.Exceptions & Non-Refundable Items

We do not offer refunds for:

• Downloaded software or plugins once activated.
• Custom-made or personalized automotive items.
• Services that have been fully delivered and used.
• Returns requested after 30 days of delivery or service activation.

6.Dispute Resolution

If you’re not satisfied with theoutcome of your refund request, you may escalate your case to our resolutionTeam at support@Cloud-Customs.com. We are committed to handling disputesfairly, and will investigate all cases within 10 business days.

7.Chargebacks & Fraud Prevention

We encourage customers to contact usfor refunds before initiating a chargeback. Unauthorized chargebacks may resultin account suspension or refusal of future service.

We work closely with fraud detectionservices to ensure a safe environment for both buyers and sellers.

8.Need Help?

If you have any questions about thispolicy or need assistance with a refund:

📧 Email: support@Cloud-Customs.com
🕒 Hours: Monday to Friday, 9am–6pm (GMT)

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