Privacy Policy

Welcome to Cloud Customs ("Cloud Customs," "we," "our," or "us"). We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use our platform, including our website, mobile applications, or services (collectively, the "Platform").

By accessing or using Cloud Customs, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Scope and Consent

This Privacy Policy applies to all users, including buyers, sellers, visitors, and service providers on our Platform. By using Cloud Customs, you consent to the collection, processing, and storage of your information as outlined herein.

2. Information We Collect

We may collect the following types of personal and business information:

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve our services.
• Process transactions and manage orders.
• Communicate with you regarding your account, orders, or inquiries.
• Provide personalized experiences and recommendations.
• Send marketing and promotional materials (with your consent).
• Prevent fraud, abuse, and illegal activities.
• Comply with legal and regulatory obligations.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Third-party service providers: For payment processing, order fulfillment, delivery, analytics, and customer service.
• Sellers and logistics partners: To facilitate transactions and deliveries.
• Affiliates and subsidiaries: Within the Cloud Customs group for internal operations.
• Government authorities or regulators: When required to comply with legal obligations or investigations.
• In case of a business transaction: Such as a merger, acquisition, or asset sale, your information may be transferred accordingly.

5. Cookies and Tracking Technologies

We use cookies, tags, and similar tools to enhance user experience, remember preferences, and collect usage data. You may adjust your browser settings to disable cookies, but doing so may affect certain features or services.

6. Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

When your information is no longer needed, we will securely delete or anonymize it.

7. Security of Information

We implement reasonable technical, administrative, and physical safeguards to protect your data from unauthorized access, loss, or misuse. However, no platform is 100% secure, and we encourage you to use strong passwords and monitor your accounts regularly.

8. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for marketing communications.
• Object to or restrict certain data processing activities.
• Request a copy of your stored personal information.

To exercise these rights, please contact us at support@cloud-customs.com.

9. International Transfers

As a global platform, we may transfer your data to servers or partners outside your country. We ensure that adequate safeguards are in place for cross-border transfers, in line with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect information from minors. If you believe a child has submitted information to us, please contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal or operational practices. We will notify you of material updates via the Platform or email. Continued use of the Platform after an update indicates your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

• Email: support@cloud-customs.com
• Website: www.cloud-customs.com